At Laierfu.com, we are committed to providing our customers with a satisfactory shopping experience. If you are not satisfied with your purchase, here is our return and refund policy:
Return Policy
Return Time: You can apply for a return within 7 days of receiving the goods. The goods must be unused, in their original packaging, and with all tags and accessories included to be eligible for a return.
Return Request: Please submit a return request via our customer service email, providing your order number, product details, and a brief explanation of the reason for the return.
Refund Policy
Refund Processing: Once we receive your returned goods and confirm that they meet our return policy requirements, we will process your refund within 5 business days.
Refund Method: Refunds will be returned to the original payment method, including credit cards. Refund time may vary depending on bank processing time, generally taking 3-5 business days to arrive.
Refund Amount: Return shipping costs are non-refundable unless the goods are defective or do not match your order.
Product Defects and Damage
If you receive a defective product or one damaged during shipping, please contact us within 48 hours of receiving it. Please provide relevant photos and order information. We will process an exchange or refund for you based on the specific circumstances.
Return Process
Contact Customer Service: If you decide to return an item, please contact customer service first to submit a return request.
Return Confirmation: Our customer service will review your request and provide confirmation and a return address.
Return the Product: Return the product along with its original packaging and all accessories. We recommend using a trackable courier service.
Return Review: Upon receiving the returned item, we will review its condition.
Refund Processing: After successful return, we will process your refund request as soon as possible.
Notes
Returns are not applicable in the following situations:
The product has been used or damaged (not due to shipping).
Return requests older than 7 days.
Thank you for choosing Laierfu.com for your shopping. We are dedicated to providing you with excellent service and support!