How do I register an account?
To register an account, please visit our website’s registration page and fill in the required information, including your name, email address, and password. You will receive a confirmation email after registration.
How do I place an order?
Select the items you wish to purchase and click the “Add to Cart” button. After making your selections, proceed to your shopping cart, confirm the item information, and then click “Checkout.” Follow the prompts to fill in your shipping information and payment method to complete your order.
Which payment methods are supported?
We support multiple payment methods, including credit cards (such as Visa and MasterCard) and debit cards. All payment information is processed securely to ensure your information security.
How do I check my order status?
You can log in to your account and view your order status on the “My Orders” page. Order status includes information such as “Processing,” “Shipped,” and “Completed.” You will also receive an order confirmation email and a shipping notification.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact our customer service team as soon as possible. If your order has not yet been shipped, we will do our best to accommodate your request.
What are the delivery areas and costs?
We currently support nationwide delivery. Delivery costs vary depending on the order amount and delivery location; specific costs will be displayed at checkout.
How do I return or exchange an item?
If you are not satisfied with your purchase, you can apply for a return or exchange within 7 days of receiving the item. The item must be unused and in its original packaging, with all tags and accessories included. Please contact customer service for detailed return and exchange procedures.
How long does a refund take?
Once we receive your returned item and confirm it meets the return and exchange policy, we will process your refund within 5 business days. The refund will be returned to the original payment method.
Is the inventory on the website up-to-date?
We strive to update our inventory information in real time, but there may be temporary discrepancies due to purchases by other customers. You will see the availability of the item on the order confirmation page when you place your order.
How do I handle defective or damaged goods?
If you receive a defective or damaged item, please contact our customer service team within 48 hours of receipt, providing relevant photos and order information. We will handle it for you as soon as possible.
Is the product information reliable?
We strive to provide accurate product information and descriptions, including size, color, and composition. However, the actual color or size may differ slightly due to your display device or other factors. If you have any questions, please contact customer service.
For any other questions, please feel free to contact us. We are happy to assist you! Thank you for choosing Laierfu.com!